Privacy policy

Privacy Policy

This Privacy Policy describes how GIFTEDFLWR (“we,” “our,” or “us”) collects, uses, and protects your information when you access our website, place an order, subscribe to marketing communications, or otherwise interact with our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information directly from you when you place an order, subscribe to emails or text messages, contact customer support, participate in promotions, or browse our website.

Information we may collect includes your name, email address, phone number, billing address, shipping address, payment information, delivery instructions, IP address, device information, browser details, shopping activity, and cart information.

We may also collect information automatically through cookies, tracking technologies, analytics tools, and similar technologies used to improve website functionality and customer experience.

How We Use Your Information

GIFTEDFLWR uses collected information to process and fulfill orders, arrange deliveries, provide customer support, send order updates, improve website performance, personalize shopping experiences, prevent fraud, maintain security, and communicate marketing or promotional offers.

Your information may also be used to improve our products, services, and overall customer experience.

Text Message Marketing & Notifications

By providing your phone number at checkout or subscribing through our website, you consent to receive text messages from GIFTEDFLWR related to order updates, delivery notifications, promotions, offers, cart reminders, and customer service communications.

Consent to receive marketing text messages is not a condition of purchase.

Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier.

You may opt out of text communications at any time by replying STOP to any message received from us.

Abandoned Cart Tracking

GIFTEDFLWR’s website uses cookies, plugins, and similar technologies to help track items placed into your shopping cart, including when a cart has been abandoned.

This information may be used to send reminder emails or text messages regarding incomplete purchases.

Cookies & Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to improve website functionality, analyze customer behavior, personalize shopping experiences, support advertising campaigns, and remember customer preferences and cart activity.

Customers may disable cookies through their browser settings; however, some features of the website may not function properly as a result.

Location-Based Services

GIFTEDFLWR may collect approximate location information through IP addresses, browser settings, shipping addresses, or mobile device information to improve local delivery services, estimate delivery availability, personalize user experiences, and help prevent fraudulent transactions.

Location information is used strictly for operational, security, and customer service purposes.

Fraud Prevention & Verification

To help protect against fraudulent activity, GIFTEDFLWR may request additional verification for certain orders.

Verification measures may include government-issued ID verification, billing verification, delivery confirmation, signature confirmation, or PIN/code verification upon delivery.

We may also photograph arrangements during pickup or delivery for proof of fulfillment, quality assurance, and fraud prevention purposes.

Sharing of Information

We may share information with trusted third-party providers that help us operate our business, including Shopify, payment processors, shipping carriers, marketing service providers, analytics providers, and fraud prevention services.

These providers only receive information necessary to perform services on our behalf.

SMS opt-in data, consent records, and phone numbers collected for text messaging purposes will not be sold or shared with third parties for their own marketing purposes.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties except as required to provide messaging services.

Data Security

We take reasonable precautions and industry-standard measures to help protect your information from unauthorized access, misuse, disclosure, or alteration.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights & Choices

Depending on your location, you may have the right to request access to your information, correct inaccurate information, request deletion of your data, opt out of marketing communications, or withdraw consent where applicable.

To exercise any of these rights, please contact us using the information provided below.

Third-Party Services & Links

Our website may contain links to third-party websites or services. GIFTEDFLWR is not responsible for the privacy practices, content, or policies of third-party platforms.

We encourage customers to review third-party privacy policies before providing personal information.

Changes to This Privacy Policy

GIFTEDFLWR reserves the right to update or modify this Privacy Policy at any time without prior notice.

Changes become effective immediately upon posting to this website. Continued use of our website or services constitutes acceptance of the updated policy.