Shipping policy

Shipping Policy

At GIFTEDFLWR, all floral arrangements are made fresh to order to maintain the highest quality possible. Due to the delicate and perishable nature of fresh flowers, we ask customers to carefully review our shipping and delivery policies before placing an order.

By placing an order with GIFTEDFLWR, you agree to the policies outlined below.

1. Order Processing Times

All arrangements are handcrafted fresh to order.

Standard order preparation time is approximately 24–48 hours after payment confirmation. Processing times may vary depending on:

  • Flower availability
  • Seasonal demand
  • Holidays
  • Custom orders
  • Overall order volume

While GIFTEDFLWR primarily operates on a preorder basis, select same-day orders may occasionally be accepted depending on availability and scheduling capacity.

To qualify for same-day service, orders must be placed before 12:00 PM EST. Same-day fulfillment is not guaranteed and remains at the sole discretion of GIFTEDFLWR.

Customers are strongly encouraged to place orders in advance to ensure availability and preferred delivery timing.

2. Local Delivery

Local delivery may be available throughout select New Jersey and New York areas.

Customers are responsible for providing accurate delivery information at checkout, including:

  • Full delivery address
  • Apartment, suite, or gate information
  • Recipient contact information
  • Any necessary delivery instructions

GIFTEDFLWR is not responsible for failed or delayed deliveries caused by incomplete or incorrect information submitted by the customer.

If re-delivery is required due to incorrect information or recipient unavailability, additional fees may apply.

3. Delivery Verification & Proof of Delivery

To help protect against fraud and ensure successful deliveries, GIFTEDFLWR reserves the right to require additional verification for certain orders.

Verification measures may include:

  • Government-issued ID verification
  • Billing verification
  • Signature confirmation
  • PIN or delivery code confirmation upon arrival

For local deliveries, recipients may be required to provide a delivery PIN or verification code before the arrangement is released.

GIFTEDFLWR also reserves the right to photograph arrangements during pickup or delivery for proof of fulfillment, quality assurance, and fraud prevention purposes.

These photos may include:

  • The floral arrangement
  • Packaging
  • Delivery setup
  • Handoff confirmation

Failure to comply with verification requests may result in delayed, canceled, or refused orders at our discretion.

4. Nationwide Shipping

GIFTEDFLWR offers nationwide shipping on select floral products and arrangements.

Because flowers are perishable and delicate, shipping availability may vary depending on:

  • Product type
  • Seasonal weather conditions
  • Shipping destination
  • Carrier limitations

Delivery timelines provided at checkout are estimates only and are not guaranteed.

GIFTEDFLWR is not responsible for shipping delays caused by:

  • Weather conditions
  • Carrier disruptions
  • Transit delays
  • Incorrect shipping information
  • Missed deliveries
  • Events outside of our control

Once a shipped order has been transferred to the carrier, responsibility for transit updates and delivery timing falls to the shipping provider.

5. Shipping Damage & Quality Concerns

We carefully package all arrangements to help preserve freshness and presentation during delivery and transit.

If your order arrives damaged or significantly below our quality standards, you must contact us within 24–48 hours of delivery or pickup.

To review any concern, customers must provide:

  • Clear photos of the arrangement and packaging
  • Order number or order name
  • A brief explanation of the issue

Due to the perishable nature of fresh flowers, all sales are final and refunds are not offered.

If approved by our team, eligible orders may qualify for a one-time replacement arrangement at the sole discretion of GIFTEDFLWR.

6. Incorrect Addresses & Returned Orders

Customers are responsible for verifying that all shipping and delivery information is accurate before placing an order.

GIFTEDFLWR is not responsible for:

  • Orders delivered to incorrectly entered addresses
  • Failed deliveries due to recipient unavailability
  • Delays caused by incomplete delivery information

Returned or re-routed packages may require additional shipping or handling fees.

7. Tracking Information

Tracking information will be provided for eligible shipped orders once available.

Please allow carriers time to update tracking information after shipment confirmation.

Tracking updates and delivery scans are managed solely by the shipping carrier.

8. Contact Information

For shipping questions, delivery concerns, or order support, please contact:

GIFTEDFLWR
Passaic, New Jersey
giftedflwrs@gmail.com