Refund policy

At GIFTEDFLWR, each bouquet and floral arrangement is handcrafted fresh to order. Because fresh flowers are perishable products, all sales are final and we do not offer refunds, cancellations, or exchanges once an order has been fulfilled or delivered.

We take pride in the quality and presentation of every arrangement. If you believe your order arrived damaged, wilted, or significantly below our quality standards, please contact us within 24–48 hours of delivery or pickup.

To review any concern, customers must provide:

• Clear photos of the arrangement upon arrival
• Order name and order number
• A brief description of the issue

Please note:

• Natural variations in flower color, bloom stage, and availability may occur due to seasonality and inventory.
• Flower longevity depends on proper care after delivery.
• Minor imperfections, substitutions, or personal preference do not qualify for a replacement.

If your request is approved by our team and determined to fall below GIFTEDFLWR quality standards, we may offer a one-time replacement bouquet of equal value. Replacements are made at our discretion and are not guaranteed.

GIFTEDFLWR reserves the right to deny replacement requests that:

• Are submitted outside of the 24–48 hour timeframe
• Do not include sufficient proof of issue
• Show signs of improper flower care after delivery
• Are based solely on personal preference rather than product quality

For assistance regarding your order, please contact us at:
giftedflwrs@gmail.com